Managed service providers (MSPs) play a crucial role in managing and maintaining the technology infrastructure of businesses. As the digital landscape continues to evolve, MSPs face growing challenges in managing the massive amounts of data generated by their clients. One area where MSPs can benefit significantly from technology is email archiving software. In this blog post, we will discuss how MSPs can benefit from email archiving software.

What is Email Archiving Software?

Email archiving software is a tool that helps organizations manage and store email messages and other electronic communications. It captures and preserves email messages in a secure and searchable format, making it easy to access past conversations and attachments. Email archiving software typically includes features such as retention policies, indexing, search capabilities, and legal hold functionality.

How Can MSPs Benefit from Email Archiving Software?

1. Better Email Management

MSPs are responsible for managing the technology infrastructure of their clients, including email systems. Email archiving software can help MSPs manage email systems more efficiently by automatically archiving email messages and attachments. This helps reduce the burden on IT staff and ensures that emails are captured and preserved in a secure and searchable format.

2. Improved Compliance

Many industries are subject to regulatory compliance requirements that mandate the retention of electronic communications, including email. MSPs can benefit from email archiving software by ensuring that their clients comply with regulatory requirements. Email archiving software can automatically enforce retention policies and preserve emails in a tamper-proof format that meets compliance requirements.

3. Enhanced Security

Email archiving software can help MSPs protect their clients from data breaches and other security threats. By archiving emails in a secure format, email archiving software helps ensure that sensitive information is protected from unauthorized access. Additionally, email archiving software can help MSPs track and monitor email activity, providing an additional layer of security against cyber threats. 

4. The Full Picture

In the event of a breach or credential compromise, it’s important to be able to understand the full scope of how many individuals were impacted by the incident. Email archiving software helps MSPs view all of their sent items and deleted items as well as see who opened or forwarded emails and attachments. This information is important when it comes to understanding what happened during and after an attack, and how to mitigate any further damage.

5. Streamlined eDiscovery

In the event of legal proceedings, MSPs may be required to produce electronic communications as evidence. Email archiving software can help MSPs streamline eDiscovery by making it easy to search and retrieve email messages and attachments. Email archiving software can also help MSPs comply with legal hold requirements by preserving email messages during the litigation process.

6. Value-Added Service

Offering email archiving as a service can help MSPs differentiate themselves from competitors and provide additional value to their clients. By offering email archiving software as a service, MSPs can help clients improve their email management, compliance, and security. This can help MSPs build stronger relationships with their clients and increase customer loyalty.

Email archiving software is a valuable tool for MSPs that can help improve email management, compliance, security, eDiscovery, and customer satisfaction. MSPs can benefit from email archiving software by using it to manage email systems more efficiently, ensure compliance with regulatory requirements, enhance security, streamline eDiscovery, and offer additional value-added services to clients. With email archiving software, MSPs can provide better support to their clients and ensure that their email systems are well-managed and secure.